I have decided to write a review every day until my problem is resolved. For over ten days I have not been able to sign into my best buy account as it is frozen. I have been made aware that there are a total of four best buy accounts with my name and or different email addresses and different addresses. I have asked for help with this over the last 10 day period being told everything from someone will get back toy, to your accounts need to merged and it takes 96 hours, to various other excuses. each time I get a new person who reads the nots and thinks he or she has the fix and it goes nowhere. they write another ticket and I never hear back from anyone. i even went to my local store and spent over an hour with the store manager and his corporate tech person to no avail. I am beginning to think they do not have a clue. makes me want to start a new company and call it "Better Buy" because they certainly are not "Best". The other issue is their call center in various cheap foreign countries are totally annoying. really getting tired of this so I will copy and paste this message once a day until they decide to resolve the issue. let's see how many there will be!!