Day 12: Still no resolution from best buy to gain access to my bestbuy.com account. Calling every day and each day I must endure the endless loop of explaining that I cannot get access to my account because it is frozen and each time I am told there are several accounts that seem to have something to do with me one way or another and that these accounts all need to be merged. I acknowledge this however, the process which I was told takes 96 hours to complete. It has been 288 hours since the first time I called about this issue. I was told 4 different times that the issue has been "Stepped up". to no avail. So the issue continues. Please keep checking back to see exactly how long it takes to resolve this issue and maybe ask yourself do you really want Best Buy to be working on your laptop? They can't fix their own issues let alone anyone else's!