I've been royally screwed by Best Buy. I purchased a washer/dryer stacked unit mid November and scheduled delivery for about 3 weeks later. They showed up, made some questionable measurements, decided that a few pieces of wall trim needed to be removed and left before I had time to evaluate what they were talking about. It took me 5 minutes to remove the trim, but they would not wait. Ok, fine, I can understand that. So we rescheduled delivery and installation for the next day. I checked my email late that night and found that that they seemingly cancelled. It was 11:30 PM, so went to bed and called first thing in the morning. They did cancel on me because the unit "wasn't properly staged at the warehouse and the delivery truck was full". I was supposed to get a call back from customer service later, after they double checked with the crew to see if space could be made on the truck. That never happened. I rescheduled for the next day. Next day rolls around and 7:00 that night I get a call stating they're too busy to deliver and install. I was not happy and we went back and forth for a while. I was promised compensation for the delays and their inability to deliver. I was also promised the first available delivery window the morning of Dec 26th. Here we are. December 25 at 7:00 pm and they cancelled on me again. Now we're looking at January 3. To further complicate, our house is under construction and this delivery needed to be coordinated and well timed. Flooring, electrical work, and plumbing were all tied to this installation. This failure to deliver by Best Buy has cost me quite a bit of money and here I am, looking at more than two weeks without a washer and dryer. Do yourself a favor and look elsewhere. I've spent many hours trying to resolve this.