I'm writing to express my extreme dissatisfaction with a recent Best Buy order. I purchased a game system online, only to find it was at a store 118 miles away. This led to over $20 in tolls and $35 in gas expenses. Upon reaching the store, the manager claimed corporate canceled my order without prior notice. Attempting to resolve this, I contacted corporate customer service, only to face more frustration—being put on hold and eventually hung up on. The representative suggested reordering when the item is back in stock, an unacceptable response. The lack of communication between the store and corporate, along with misinformation, highlights a flaw in Best Buy's internal processes. I also suspect an employee may have canceled my order to obtain the item personally, raising serious integrity concerns. This experience has eroded my trust in Best Buy's ethical standards. I strongly urge them to address these issues promptly. Until then, I'm hesitant to recommend Best Buy due to mishandling my order and inadequate support in resolving the matter.