I spent over $25k on a home theater set up by Best Buy Sterling Magnolia. The initial set up was fine, but when the subwoofer had a problem I was extremely disappointed with their follow-up and customer service. First, I called the Geek Squad and had to pay $150 for them to just come visit and diagnose the problem. Then technician then told me to bring it to the store to have it serviced as it was still under warranty. When I lugged the ~70lbs subwoofer to the store, they then proceeded to explain that due to their "internal process and liability issues" I needed to contact the manufacturer directly, ask for original packing materials/box, and do everything on my own. After spending $25k for the home theater and another $10k on a home wifi set up, I would have expected more in terms of clarity of process and also customer-focused attention once a problem occurred. I would not recommend Best Buy Sterling/Magnolia for any high-end customized set ups. Fine if you buy a one-off product, but for expensive set-ups customer service and any follow-up post sale you are on your own...