More Like 'Worst' Buy: A Tale of Frustration and Disappointment ( Danby - 7 Cu. Ft. Top-Freezer Refrigerator - Black/Stainless Steel Look) If you're considering a major purchase from Best Buy, I implore you to read my experience before making that decision. This isn't just a review; it's a warning about the worst buying and customer support ordeal I've ever endured. It all started with a simple mistake on our part: ordering a fridge that was slightly too large for the intended space. This error, however, unleashed a series of catastrophic events that would test the patience of a saint. Firstly, Best Buy has completely transitioned to overseas customer support, severing any direct communication with local stores. This decision baffles me – how does removing local support improve customer service? The nightmare began with scheduling a pickup for the original fridge and ordering a replacement. The pickup was a logistical disaster, arriving 20 minutes earlier than the stated 4-hour window, and the lack of flexibility in rescheduling was astounding. But it gets worse. The replacement fridge arrived looking like it had survived a battle – the packaging was in tatters, and the fridge itself was dented on every side. After a painfully long wait for Best Buy to pick up this damaged product, we took matters into our own hands and dropped it off at the nearest store. Ironically, they showed up at our door two days later to collect it. Hope dwindled when the second replacement arrived in an even more pitiful state – the top freezer was utterly crushed. Refusing to wait for another prolonged pickup process, we attempted to return it ourselves, only to be turned away because Best Buy hadn't generated a new order number for this fridge. As I write this, the mangled appliance still sits in my office, a stark reminder of this hellish experience. My advice? Save yourself the hassle and consider purchasing from more reliable retailers like Home Depot, Lowe's, or Amazon. 'Worst' Buy would be a more fitting name for this establishment, given the abysmal decline in their service quality.