I made a purchase of a tablet for my daughter who has exceptional challenges and the tablet is one of the few things she can communicate on. I made the purchase on Jan 2 with the next day delivery. Got a text message on Jan 3 that my item was being returned and could not be delivered. I saw the lady on my camera drive by one time and not even slow down. No phone call, the office is right there and the complex is small, there was no reason for her not to try harder. So, I call and spoke to someone that said it would be redelivered/replaced. I said, how is it a replacement if I never got it today? Fast forward to today they have said it is now a refund. So, I placed an order and I never received it. It makes me sad yet another company that brought us so much pride in the past is now going down in flames. I wish I had seen these reviews before my purchase. I will no longer be making purchases from Best Buy. Walmart and Amazon from now on. At least they have delivery drivers that know how to deliver products. SMH