I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up). Best Buy customer service told me that the printer was at the post office and they were requesting a return. They lied again. They are now telling me that I somehow have a Canon printer sitting in my 3" x 4" post office box and I have to pay for it. The told me they "checked" their warehouse and the printer was never returned. They are intending to rip me off for an item I never received, never took possession of, and was, in fact, impossible to be listed as delivered. They are refusing to even request a search for the package by the post office, insisting again, that somehow the printer was stuffed into my post office box and I received it. This has been going on since Christmas. They are not worthy of anyone's business.