I scheduled a television to be delivered and was assured that it would arrive between 7am and 7pm that day. I was stuck waiting all day long which would be fine but there was no way to track or to confirm that the television was being delivered or when I could possibly expect the delivery. Going to the About This Order page told me that no additional data other than the time range for the delivery was available. I contacted someone at the store (he had a heavy accent and was difficult to understand) who was trying to give canned responses and even nearly mistook a previously cancelled order for the one involving the delivery. He was only able to assure me that someone would be in contact via email prior to them arriving and that it would be there before 7pm. I called the store again at 6:45pm since my wife was waiting patiently for me to join her at a restaurant for dinner and asked when the delivery would be there or if it was coming at all since I still had not even received an email or text message letting me know that it was on the way yet. The representative still advised that someone would contact me via email and that it would be delivered by 7pm. I asked if I could leave after 7pm without the item being delivered without penalty and they confirmed this. The television was never delivered and I never received any notification at all concerning the delivery. I even made sure it was not in my spam folder. I contacted the store the next day and spoke to the same person who apologized and admitted fault but only had the option to reschedule for another delivery. Well my confidence was shot at this point so I asked to cancel the order altogether. I suggested that if they offered a free delivery option then I may be persuaded to keep the order but they said only that they could refund the whole order so I gave up and took the refund. When I got the refund I found that it was not the full amount that I was expecting so I called again and spoke to someone else (Ron?) who said they needed to get me to their credit card department to help look at the charges and see why the full amount was not refunded. The man I spoke to there sounded a little frustrated with my inability to offer my account number (I had made the purchase as a guest online originally) and did not give me time to find my order number before just getting my information from my phone number and other verification information. He realized shortly after that I was calling not about a Best Buy credit card but a personal one. He then apologized that I had been misrouted and gave me a phone number to call. The woman I spoke to (Peggy I believe?) was very good and help us figure out why the full amount had not been refunded. (I had also purchased a tv wall mount which I had kept so that part was understandably not refunded.) Overall, I refuse to go back to best buy for anything ever again. What they call their "Geek Squad" delivery service was anything but technologically helpful. I don't know it it's the company's tech infrastructure at fault or if it's the CSRs not being able to manage it but it was a small nightmare.