I recently purchased an open-box laptop from Best Buy, and the entire experience has been nothing short of a nightmare. Two and a half months ago, I thought I was making a smart choice by opting for an open-box product in good condition, covered by Best Buy's supposed warranty policy. From the very beginning, the laptop exhibited issues, with BIOS errors occurring repeatedly. Additionally, the touchpad had a mind of its own, often refusing to respond to clicks. As if that wasn't frustrating enough, the laptop ultimately stopped powering on altogether. When I reached out to Best Buy for assistance, expecting them to honor their warranty policy, I was met with nothing but disappointment. Shockingly, I discovered that my laptop was not covered by the warranty as promised at the time of purchase. This laptop was used for 1.5 years before I bought it! Best Buy, true to their word, refused to replace the faulty laptop, offer a refund, or provide any form of free repair. This lack of accountability and customer service is appalling. Not only did I receive a defective product, but I am now stuck with a non-functional laptop without any support from the retailer that assured me of its warranty coverage. It's unacceptable that Best Buy is not standing by their own policies and leaving customers like me in the lurch. I am thoroughly dissatisfied with this purchasing experience and would caution others against trusting Best Buy's warranty promises when considering open-box products. The way this situation has been handled reflects poorly on Best Buy's commitment to customer satisfaction and adherence to their own policies.