This is not good for Best Buy or for me! Today, I contacted Best Buy Geek Squad (online) to ask a question about my laptop's camera (e.g., It's not working). The Geek Squad started an examination on my laptop with my permission. The Agent (Vij) stated the problem that I was having is a two-phased problem, which will require updated drivers, costing $42.99. While waiting for Agent 2 to arrive, he began to take over my screen, no communication with me, he just began to look try different things. What I thought was strange is, he started looking at a You Tube video on how to download a particular driver. So, I thought nothing further of it. About 20-25 minutes had gone by and I began to notice that he was scanning files on my computer. It reminded me of Tom Cruise in Mission Impossible, when he was hanging from the ceiling as he plugged in a disk to download files from a computer. But what topped matters off, Agent 2, after running a scan that was going a 100 miles per minute, one could barely see the white horizontal lines moving rapidly on the computer screen. Then suddenly the Support-LogMeIn.exe. box went away without any warnings from Agent 2. What was he up to, I wondered? So, I'm thinking to myself, "he could have said something before leaving." What didn’t he prompt me to let me know the results? Well, perhaps, he had fixed the computer's camera, which is all that matter. So, I checked the computer's camera to find that it is still not working! Quickly, it dawned on me, I think that I was just robbed of my personal and financial data. I immediately contacted Best Buy to report just what I had experienced. In short, I am back at square one. But NO WORRIES! This is a job for the FBI, after I contact my financial institutions, along with filing the necessary reports with the locals. The bottom line, I am left with the same problem, plus out of $42.99! More importantly, who knows where my data is right about now! Shame on Best Buy and its Geek Squad.