Where to begin? Best buy stole from me. Their employees are absolutely incompetent, they are rude, they are negligent, and it speaks to a greater problem of Best buy outsourcing their employees as well as Best buys egregiously poor policies. To put it concisely, after hours of research on a laptop for school, I found a model recommended by a lot of YouTubers, and it happened to be on sale at Best buy I initially had problems buying it through the website because of issues related to Best buy's attempts to cut corners so I had to speak to someone through chat to purchase the laptop. This associate when placing my order got the address wrong. It was minutes later that I spoke to someone else to tell them that the address was wrong and to change the address or refund my money, but Best buy refuse to do both I'm a very poor student, I cannot afford to lose this money. Best buy told me that they cannot cancel nor can they refund the order. I asked them why, they said because the system won't let them. I asked them if they can take responsibility for their mistake and send me a new laptop and they disconnected from the chat Aerith in particular is an incompetent supervisor who deserves to be fired. Best buy made a mistake, but try to make it look like it was my fault or somehow I'm responsible when Best buy is 100% responsible, it's not fair, and it's made for a very very stressful week. This may actually end up interfering with my schoolwork. I need to replace an old broken laptop with a new one, and I need that new one to be able to handle the tasks I throw at it, which is why I had to save up for this $800 computer for the dedicated graphics card. Best buy has told me that they will not refund me, they told me that they will not cancel the order that they messed up, they've told me that they will not send me a new laptop for making a mistake, this is theft, this is unjust, I hope Best buy goes down the same route as bed bath & beyond. And one more thing, the the employees at Best buy, even the ones on the store floor, are mostly very rude, arrogance, and belong to a very strange circle jerk of hateful miserable people.