Without a doubt, the worst experience EVER!!!!!!!!! 1. On the initial day that our appliances were supposed to be delivered, the delivery driver could not find our house. He did not call and no one from Best Buy could find a way to contact them. I was out on hold 3 times, transferred and disconnected twice, and some complete incompetent named Trey, after all of this had happened, he decided he didn't like the tone of my voice and suddenly put me on hold rather than speak to me. We requested calls back from the manager which never occurred. My husband drove 4 hours round trip to take delivery and they never arrived. 2. Appliances arrived 3 day later. Refrigerator is broken. We are told a new one will arrive the following week. 3. Seven days later, replacement fridge arrives with huge ding in the side. We are offered a gift card - but at that point I wouldn't let m y worst neighbor buy from best buy, so we asked for a refund. We we offered a check. It was supposed to arrive today. It did not. 4. We called to see what was up with the check. We were informed that some supervisor has not approved it yet, SO IT HASN'T EVEN BEEN MAIILED. We have been lied to, ignored, hung up on, and generally disrespected. Best Buy could be giving away things and I still would never do business with them again. They are truly everything that is wrong in retail today.