I had a friend of mine purchase Arlo Ultra 2 4k 3-camera bundle from Best buy at 4906 Town Center PKWY Jacksonville Florida 32246 and with in 1 week the rechargable batteries begun to die. So I uninstalled them when I had time to take them back. The store manager was rude and without even asking questions, he stated that there was a 15 day return policy. He did not state that it's on most items, nor did he see if my item fit into a category to where they could be returned. The Arlo product reads "3 month trial". Terrible customer service, rude employee and a horrible product.