I am so not shocked at the awful BB reviews, if you can buy from another company, do it, run from Best Buy. A couple of years ago we bought a new dishwasher and that was a disaster, I can go into details but they said it was to be delivered three times and finally on the fourth try it was-and that was after waiting for it to come in for six weeks. But they sent a $50 gift card to make up for it. We recently bought a new fridge after ours quit working. They delivered it, delivery people said it wouldn't fit through either door. He told us what size to order so we did and even went into the store to confirm it would fit. The store employee wrote in the notes to take off the door of fridge and our house and no they couldn't get it scheduled for delivery for another two days--so we are continuing to live using coolers. Guess what, that didn't fit through our doors but the delivery people refused to do either of those things. We finally ended up with the same type fridge we had before-which we didn't want--- but again they couldn't deliver it for two more days. The only time we have a good experience with them is if we go in and pick something up and carry it home. I think the problem is they use a third party company for installers and they don't care if they do a good job, they just want to do it fast. We lived seven days out of coolers-which was painful.