I drove to the Bestbuy store 60 miles away to pick up what was supposed to be shipped from there. Only to be told I can't be helped, but I can buy another product and cancel this order at a later date. So absolutely NO problem charging me again for your mistake, but I'm told the manager can't even issue a refund or credit so I can purchase the product right there. Then I'm told as a customer "I" can do the work in calling the company and getting my order cancelled while standing in their store. Only to be told over the phone that no one can cancel and credit my card, That my only option now is to wait 7-10 business days for a cancellation. COMPLETELY ABSURD to have a customer show up at your business and be told that you can't refund them their money on something the customer hasn't even touched yet! NO problem taking my money, however, giving it back so I can spend it at your store is something you can't do? I'm now waiting 7-10 business days with money from my account that is in yours, without even touching the product I paid for. For the record. Product is on hand in the store I was standing in. I was charged the night before. Manager does nothing but look at a screen and say I can call the 1-888 number or buy the same product and wait to return the one already paid for. So he basically wants two sales from me. No reason for when a card is charged ,that when that card is physically on site to refund it, that you turn the customer away saying nothing can be done. Me the customer: loss of money from my account, no product ever in hand. You the retailer: my money in your account, still have my paid for product.