I just put 1 star because in order to type out my compliant, I had to put a star, but really best buy deserves no star, I purshased, a Television on November 20th 2023, and I requested to get the television installed, at my residence, November 25th 2 technicians came, 1 of them I recognized from a prior installation, but the other guy, was someone I did not recognized, while they were there, they provided excellent service and I even spoke to their manager I bragged about how great they were but, it was not the case, later that night my husband wanted to use his perfume that I purshased on June 27th 2023 for his birthday which was on July the 2nd, I bought it at my job for $109.00 "SAUVAGE" by Dior, was the name of the perfume, my heart starting racing because I could not believe that the technician would steal my husbands perfume, we looked all over I mean all over no perfume, So I decided to contact best buy customer service, Now this was a start of a never ending journey with the back and forth, the best buy rep, was helpful and willing to hear my compliant, they even offerred a store credit but I refused because I wanted best buy to purshase my husbands perfume back and mail it to our address, all I can say from November 25th 2023 till this day nothing I even Have a claims number whereas the customer rep, from 2023 said that they would escalated it to the insurance and someone would reach out to me, but no one called I visted the location in Clearwater West Palm beach I spoke to more than 1 manager concerning the issue and got a number in which I called but the person was on vacation, so I got a number of a marketing rep, I am not going to mention his name, we spoke on the phone and he was very nice and helpful, but until this day I am attempting to call his phone but it goes to directly to voice mail. fast forward today I contacted best buy to find out the promotional amounts on my credit card account, the rep, assisted and asked at the end of the conversation, "is there anything else I can help you with so I mentioned to her about the incident that occurred last November, well this rep was soo disrespectful, one of the things that she said that hurt my feelings was, "Did you purshasee this item with your best buy credit card, amongst other things," and further more she said that there is no record on file that I called and made a compliant about this incident, I could not believe what I was hearing so I hang up the phone, and called back to report my experience with another customer service rep the same attitude, This is very disturbing and for a customer who have been with best buy for over 10 years I did not deserved to be treated this way, I have had multiple installations at my residence, and never got anything stolen, I never had a bad encounter on the phone with a best buy rep, as I conclude my review compliant I just want to cautioned future, customers to be VERY VERY VIGILENT OF THE techinicians coming to install items in your house, For the techician that STOLE my husbands perfume just know that what you did was wrong so very wrong I was very nice and accomodating I even tipped you my last, and you did this, God saw what you did and trust and believe, I know you are going to steal again and YOU will get caught redhanded, and best buy will have to pay a lot of money, because the person you steal from will have a cameras trust and believe, So just let that sit on your conscience, ok as for best buy rep, you all need to put you all selves in my shoes and let me know how would you all feel if someone stole an item from you.