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Tracy Hodges
Best Buy You are a horrible company and your customer service is atrocious. I spent over $8000, paid cash, and three months later still do not have all my appliances. My refrigerator was broken by your delivery team a month ago. Took a month to get replacement and then on delivery day (today) they rescheduled after I called to confirm. You have my money and I still don’t have my product. Your call center staff does not understand what I am saying and read from a script and cannot complete simple problem solving steps. I called and asked to speak with supervisor and was placed on hold for over 20 minutes only to be told the supervisor would call me back and the supervisor did not understand what I was saying. He just kept saying so sorry and rescheduled my delivery for tomorrow. I want to speak with someone who can make this right and get me my product. You can’t call the store, you can’t call corporate to complain and your set up is to use your 888 number so the customer service representatives who do not understand nor think for themselves cannot really help you and your goal is to frustrate your me the customer so I’ll give up. I’ve learned my lesson and will never spend another dime in your establishment. Buyer beware!!!!
8 months ago
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Best Buy has a 1.4 average rating from 1,383 reviews

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