I ordered two E-bikes and wanted to just change the color of one of them. They said I would have to cancel the existing order and reorder. I purchased them on sale and I would lose the sale price. I tried calling them and really got the run around. By the way, they were all in the Philippines. They transfered my call eight times. It looked like I was starting to get some where and was cut off. At the beginning of that conversation she asked if this a good number to call you back if we get cut off. I never received a call back. I will never do business with this company again. This a pathetic company.