I will never again do business with Best Buy. What a flipping debacle trying to purchase something online. I made a mistake and purchased the wrong size TV. I realized my mistake called immediately to switch to a smaller version. Of course that delayed delivery another day. The day before delivery I opened up the Best Buy app and saw that my purchase was canceled. Apparently there was an issue with Apple Pay. I received no notification no option to provide an additional method of payment. I spent another hour on the phone trying to understand what the problem was. Upon their explanation, they re-ordered the same TV but again delivery would be delayed yet another day. At this point I would've been without a TV for nearly a week. No one made an effort to assist or escalate the delivery. After 2 1/2 hours on the phone, someone at the corporate office finally was able to have my TV delivered and set up for me the same day. How is it that after 2 1/2 hours and multiple phone calls when no one else offered to help did I find one person at Best Buy who understood the dilemma and helped me immediately. Apparently, they have an army of agents who are trained to be all sweetness and light not willing to help find a solution. They need to take two phrases out of their vocabulary, "I understand" and "unfortunately". Anyone in the customer service industry understands not to tell a customer that they understand because they obviously do not. 'Unfortunately' should be stricken from the vocabulary altogether. Now I see that they owe me for three yes three charges on my bank card for the same TV which they have not refunded me to this day. How long will this take I wonder? This was definitely a lesson in patience and fortitude. Get rid of your goddamn scripts when you're dealing with customers and show a little empathy.