Ok, I'm on my second call to Best Buy after the TV I ordered arrived broken. I'm now on 1 hour, 25 minutes still trying to get help. I arranged an exchange for the TV I ordered that arrived broken. We scheduled it for 8/15 since I was out of town the previous week. UPS arrived to pick up the broken TV on 8/8. I called to ask about this and found out that they had not only sent UPS for pickup on the wrong date, but they didn't order the replacement TV. Now they don't have the exact replacement available any more and offered a smaller TV for the same price. Really? I asked to speak to a supervisor and have been on hold for an additional 45 minutes waiting for a supervisor. Still waiting. . . Is there anyone who can help me at Best Buy?