I haven’t shopped at Best Buy in years because, long ago, I formed the opinion that it was more expensive than alternatives. Also shopping in the store was never a great experience. It was like going to a Staples or Pet Smart: hard to find info or knowledgeable help, long waits to check out. However, someone gave me a $500 gift card and I finally redeemed it. There wasn’t much I wanted, but I picked some items: among them, two of the following products for baby gifts: VTech - Wyatt the Whale Storytelling Soother - Blue/White Model: BC8312 SKU: 6305582 Here’s what I have experienced. 1. The first delivery was missing one of the two VTech items that I ordered and paid for. 2. I spent a half hour getting through to someone and explaining the issue. They said they would rush out the missing item under a new order number: Order #BBY01-806933907144 3. After some time, the second VTech item arrived. But instead of it being packaged in a box like the first one, it was packed in a flimsy envelope, and the box arrived damaged/destroyed. This was unsuitable for a baby gift. 4. I spent a half hour getting through to someone on Best Buy chat again and explaining the issue. The representative had difficulty understanding. After a lot of time back and forth and time waiting, the representative told me my only option was for Best Buy to email me a label and return the item for a refund. I wasn’t happy because I now would have to shop for another baby gift, and no apologies or anything were even offered, but since that was my only choice, I agreed. 5. I waited several days and Best Buy never emailed the label. 6. I spent a half hour getting through to someone on chat again and explaining the issue. This representative told me she would have the label emailed to me. 7. This time, I received the label-- with no instructions other than to take it to a UPS store. 8. I brought the item to a UPS store, which wasn’t convenient. I waited in line. They scanned the bar code and told me they weren’t allowed to take the item because I was required to have the box wrapped or packaged. Those instructions were not included with the Best Buy email label or mentioned on the chat. So this trip to UPS was yet another unnecessary waste of gas, time, and effort. 9. The UPS store said they would package the item for me for $4.00 but suggested I call Best Buy and tell them to send a bar code that doesn’t require packaging. 10. I found a phone number for Best Buy and called. After some time waiting, listening to irrelevant recordings and prompts, I got a representative explained the issue. She told me they would not provide any other label options, that I would have to package the product for return at my own expense even though these problems were not of my doing and I had already been greatly inconvenienced. No apologies were offered. 11. I packaged, at my own expense, the item and returned it. 12. Days later I received a return confirmation from Best Buy that said my refund had been processed for ZERO dollars. 13. I got on chat and explained the whole thing and asked for my refund. After much back and forth and waiting, the agent said I would have to call on the phone. 14. I called Best Buy and over the course of about 40 minutes an agent worked to handle this. When it was over, he said I might be issued a credit on my credit card or it might be a gift card, but he couldn’t tell me which, and if it was a gift card, I would have to call back and get information on how to get it. He told me I would just call back in 7-10 days to find out. I told him this is ridiculous. I’ve spent hours and way more money in terms of time trying to get a refund for $50 — and it’s STILL not over. Due to problems on Best Buy’s end, this simple attempt to buy a baby gift has proven ridiculously disastrous. I have wasted several hours of valuable time, and still have no baby gift and no refund.