I purchased apple AirPod pro 2 on may 29th and gave them as a gift 2 weeks later. They were sealed and new. When connecting them they weren't connecting correctly and when they did it was static and bad quality. We took them into the geek squad to look at them and they informed us the serial number on the box and on the AirPods match but when you connect them to the device the serial number is different. They guessed someone switched it that works at bets but or at the factory in Vietnam. Although they can see we were scammed they told us there's nothing they can do as it's 6 days outside the return window and we need to call apple. Apple said it has to be brought in and the nearest Apple Store is 2 hours away one way. What a racket, they sell counterfeit headphones as new and original and then refuse to help and do nothing even when they can see and admit they delivered a counterfeit product. I've gone ahead and attached photos of the two serial numbers of what it should be based on the receipt and what it is when connected. I've been a Best Buy customer for over 20 years and a card holder since 2011 and am insanely disappointed In them. I've never complained or had issues and have spend thousands on appliances and tvs and apple products but this is nuts they sell counterfeit goods and don't help. I’m a Best Buy customer no more and card is on the way to the trash. Also the geek squad took my wife's unlocked phone to the back room out of our sight To check on these headphones. You should never take someone's unlocked phone to a back room. It should be done in front of you. It's a big security issue and they were gone with it for like 10 minutes. Just all around bad service by a company we were loyal to and were scammed by. Also after reading the reviews on Apple headphones on Best Buy apparently this is a common scam that Best buys does as there's are quite a few with the same issues or google fake AirPods Best Buy and there are tons of forums of people they have does this to. it’s crazy they know about it and do not do anything and if you don’t catch the scam within the return window you are SOL. The return window shouldn’t apply for counterfeit goods.