I purchased a printer replacement on 6/24/24 and wanted someone to come out to the house to set it up on my laptop. They wanted to charge me $100.00 to set up a $60.00 printer. When I purchased total tech last year when we bought a laptop and a printer they came out to the house and set the whole thing up. The printer did not last us a year. What went wrong with Best Buy. They used to be good. I called Geek squad and was on the phone with them for 4 hours and they could not resolve the problem. They don't even speak good english. I use to get good service from geek squad but not anymore.