Hello... I was in your store 0155 on 7/23 and purchased a open box Sony TV. I was so excited in regards to my purchased. When my husband and I got home we put the TV up on the wall and when we turned it to a movie the audio was off was not in synch with the people talking. We was so disappointed the picture played excellent clear superb. So today on / 25 we went to store 0155 I can't remember the person name who helped us carry in the TV but he was very nice. When they took the TV to the geek station 2 managers were ther Denis Smith and Alex Bondie so my husband and I tried to explain what happen and they addressed us like we were not telling the truth and the manger bullied the worker there right in front of us so out of character. I was so upset because I didn't feel valued as a person spending her money to purchase a TV Denis Smith and Alex Bondie did not try to resolve the issue because they didn't believe us. Some how when they test it. Then one of their employees name Matthew Perez seen I was upset and went above and beyond in trying to assist us. My husband just wanted to get his money back and go somewhere else because how we were treated. So based Matthew expertise and customer service skills I talked my husband into buying a TV that was reasonable. I did not want to buy anything because why would I spend my money at a place that don't value their customers. So i really didn't get the TV I wanted just wanted to buy one from Matthew because he was so genuine. So I'm at home wondering why do managers take on job positions that's not in their character. Well I hope you can assist me in this matter of giving them some customer service training or management Yahoo Mail: Search, Organize, Conquer