I purchased a TV from Best Buy three years ago. The remote already broke. I bought a new one, also in Best Buy to replace it, just three months ago and that one broke as well. When I tried to exchange it, your manager said he couldn’t exchange it because it was more than two weeks. “Store policy” Well your store policy sucks! Plus your sales rep didn’t know much! He had no clue….You might want to train your help better! What remote dies in just two weeks?? So much for your policy!!! Apparently you’re going downhill from what I’ve seen. I bought a TV from there not too long ago and now I regret it. That representative was kind and nice, but I’m still sorry I gave you the business. A remote breaks after just three months and you don’t exchange it?! That’s an unethical way to do business. So I went to PC Richard, purchased one there; their policy is you can return it within two weeks and you can exchange it within a year. That’s how you do business. You might want to take a lesson from a higher class corporation…How dare you not stand behind your items. If you’re selling it you’re responsible. Your manager told me to get in touch with the manufacturer. How dare he?! Don’t sell items if you’re not going to stand behind them. I will never shop with Best Buy again. Three people told me not to and they were absolutely right. Now I move on to consumers affairs, and IRONICALLY they’ve had many complaints about you as well. You people should shape up and start treating your customers right and do right by the CUSTOMER!! Your policy is horrible and you will continue to lose customers….