I purchased an opened-boxed dryer from Best Buy online. I accidentally purchased the wrong size and the ventless dryer as a Senior I didn't fully understand what that meant but a couple of days before delivery I reached out to them Tora was the young lady to whom I talked I asked if I needed anything else for installation as I brought a vent she said no you're fine. I didn't even need a vent. I accidentally purchased the wrong size and the ventless dryer I explained that I didn't quite understand what that meant at the time of purchasing him as a Senior that is not something I am familiar with and asked if they could exchange it for a bigger size and the one that use a vent. I am willing to pay the difference but no amount of pleading and begging could persuade any of these customer service Rep.They're brutal, compassionless and without empathy.I understand about the opened-box policy but sometimes in life we can be forgiving and just do the right as I am sure someone else would have purchased this dryer if return .I am not a first-time buyer at Best Buy my kitchen appliances are about $4,000 purchased at their store but mentioned this makes no difference. This thing is not only the size but also the maintenance too much for a Senior to remember. I am now stuck with something I don't want. In life sometimes we have to compromise and give a little and forgive a little. The other the delivery guys trampled around and my hardwood floor with his heavy work boots.From beginning to ending just an overall horrible and nerve-wracking experience