Worst customer service! We bought a washing machine a few weeks ago at Best Buy in Rockville, MD, and made sure to update our address as well as our delivery address. We even received a printout confirming these details. However, on the delivery day, the company contacted us only to inform us that they had arrived at our former house, which is just a minute's drive from our current home. We asked them to come to our correct address, but they refused, citing a "Best Buy Policy." They mentioned that the delivery might be rescheduled for Thursday but advised us to call customer service. When we contacted customer service, they informed us that the delivery could only be made a week later. They admitted that it was a system error, despite the correct address being on file. This delay was extremely problematic for us, so we asked to escalate the case. A few hours later, a senior customer service agent called us back, confirming that the delivery team had the wrong address. We requested that the delivery be made as soon as possible, not in a week. The agent promised to check if an earlier delivery was possible and said someone would contact us, but this never happened. We called customer service again to inquire about the status, only to be told that instead of trying to deliver the washing machine earlier, the delivery would be further delayed. When we asked to escalate the issue again, the customer service agent claimed there was no escalation mechanism, which is completely untrue. We requested to speak with someone more senior, or a manager, and were told that someone would contact us within 15 minutes. This never happened. The next day, we called customer service again and ensured the delivery was scheduled for the delayed date. We were then informed that, due to our bad experience, we would receive a $75 gift card as compensation. At this point, we were completely frustrated with the terrible customer service and just wanted to make sure we would at least receive the washing machine