Ordered an appliance online. Delivery scheduled with confirmation of delivery texted to me that morning with a TWELVE-hour window...stayed home all day and they never showed. I received no text, email or call informing me of any change to the delivery schedule (no emails in spam folder either). Called customer service who reported that they could not determine why the delivery was not completed and directed me to call Geek Squad (the delivery service) to find out what occurred. On hold with Geek Squad for 45 minutes with no answer. Totally pathetic customer service. I took a day off work for this! I will never purchase anything from this company again.