We ordered a $3000 Kitchen Aid refrigerator and scheduled delivery and installation which was over a month out, 7am to 7pm window. The day before it was due to be delivered I called to see if there was a tighter window and was informed that I would have to reschedule. I informed the customer service rep, Elvin, that we had received no notice of this delay, and I had taken the day off from work to prepare for delivery. Was placed on hold and while on hold notice came through email, and was told now I had been notified. Spoke with Mgr Alejandro after, and all he could do was apologize, and offered no explanation. We cancelled our order and requested refund. Will buy elsewhere in the future, no trust in best buy being honest or communicative with delays.