I purchased a washer-dryer combo from Best Buy, and the entire experience has been a nightmare. First, the delivery was delayed twice without proper notification, leaving me scrambling to rearrange my schedule. When the unit finally arrived, the delivery team left it in the middle of my laundry room and refused to install it, even though I had paid for installation. To make matters worse, the washer-dryer combo turned out to be defective. It stopped working within a week of use. I called customer service, and the response was shockingly unhelpful. I was bounced between departments, given conflicting information, and ultimately told it would take weeks to get a technician out to inspect the unit. Now I’m stuck with an expensive, non-functional appliance and no clear resolution. This was my first major purchase from Best Buy, and it will absolutely be my last. Their lack of accountability and poor service is unacceptable. I would strongly recommend looking elsewhere for your appliance needs. Brian