This store is not even worth one star! I ordered for pick up at 8 am (says on website orders are ready in an hour and you will be notified when ready). 7 hours later still no notification. Tried calling the store 5 times, no answer. Finally, about 3 pm someone answered and said my order has been ready for pick up since this morning. ????? I never got a notification. He said I could pick it up at the pick-up location. Told him I was busy now and I would pick it up tomorrow. I go in the next day, and it was not there. The rude guy at pick-up said it would be a 1-4 hour wait or longer! ????? I told him the guy on the phone said it was here at pick up. No sorry or empathy from clown boy. I asked to speak to the mgr. and he was actually somewhat nicer, in the beginning. He went and came back with wrong item. Then comes back and says they can't find it. ????? This store thinks 1+1 is 3! What is pick for????? I hadn't been to BB in 15 years!!! Wish it had stayed that way... but it will now!!! They've only gotten worse since my last experience. Here's the icing on the cake. I just called corp. and on the website it gives the number and location as Minnesota. A lady picks up with an indian accent (which I could hardly understand). I asked her is this corp. and she says no, it's customer service. I asked where it was located, and she said india. ????? She asked me to tell her what happened that she would take notes. So, after 5 or so minutes of talking to her I asked her if she took notes, she said yes, she has all the info. So, I ask her what the store was (she didn't know... because she was never taking notes at all!) WHAT A FREAKING JOKE!!!!! I really don't know how BB is still around!!! I put that in my last review 15 years ago! Well, stupid me for walking through their AWFUL CUSTOMER doors!!!! They lost a $225 sale, but the mgr. never said sorry. He was just glad to cancel my order and get rid of me. To order pick-up is a waste of time! This was my first time... and my last!!!!