I have always loved Best Buy and felt like they had to get things going with high-end electronic products, which is why I come here for them and not a competitor. However, after purchasing a camera and lens set for around $1000, it arrived at my house today in an oversized box, 4 times the size of the camera box, with one piece of flat bubble wrap sitting in the box. The box was crushed, not entirely Best Buy's fault, but a smaller box and suitable packing material would have fixed this. So now I have a $1000 camera and lenses that banged around in a box with no guarantee they will work when the recipient of the gift opens them under the tree. SHAME ON YOU, Best Buy; you are a niche brand. If you want that to continue to survive in the electronic world, fix your QC regarding packaging. You are selling expensive electronics, so treat them with care; it is all you have going for you. My camera box was not properly packaged, and I will most likely return the item and seek an alternative source. The next one from another source could not possibly be shipped worse. I am so frustrated with this since I could have purchased it from anywhere, but it is the same price at all stores. I could have purchased directly from Canon for the same price, but I chose you. Heck I could have saved 5% if I purchased it from Amazon, but I chose Best Buys. I feel betrayed and will not be back. I have been loyal to you for 25 years, this was the final straw. You are detached from your customer and should quickly reconnect, or they will all be gone.