Worst experience with Best Buy, will never shop there again. I purchased a refurbished MacBook on July 11th, and by the end of October the motherboard had failed and the laptop would not turn on. I'm on a fixed income and this was a significant loss for me. When I contacted Best Buy about the issue, they basically told me "too bad" and refused to provide any assistance or remedy the situation. There's no way the motherboard could have failed that quickly with light usage, this was clearly a defective product that they sold me. Best Buy's customer service is non-existent. They took my money, gave me a faulty laptop, and left me high and dry. I see many other reviews just like mine - it's clear they don't stand behind their products or care about their customers. I'm extremely disappointed and will make sure to warn everyone I know about the deceptive and unethical business practices at Best Buy. Do not shop there, they will gladly take your money and leave you with a broken product with no recourse. Absolute worst retail experience I've ever had.