. I purchased a refurbished product from Geek Squad, fully aware of the potential risks with refurbished items, but what I received was far worse. They sent me a MacBook with completely different specifications—a 2019 M2 model with a mismatched serial number. I returned the item immediately and requested a refund, but all I received in return were excuses and dismissive customer service. When I tried to resolve the issue, I was met with unprofessionalism, rudeness, and zero accountability. It’s clear they don’t care about their customers—just about taking your money. This company is a complete nightmare. Avoid Geek Squad at all costs unless you’re ready to waste your time, money, and patience. I am already in the process of reporting them to the relevant authorities to hold them accountable for their dishonest practices.