I did all the prep work for the delivery & installation of my new 77" OLED TV. I received a text at 6:31am this morning confirming the delivery window of 11 - 3 CST today, January 10, 2025. I spoke to an associate who 11:57 this morning. She confirmed my TV would be installed today. It's 4:09pm and still no delivery and no notice of cancellation. As of 3:10pm, the BB website still showed it was out for delivery. I called the 800 number at 3:09pm and the associate confirmed my TV would be installed today. I asked her to confirm with the delivery people that my TV was on its way. She did & she was told that delivery was cancelled early this morning! Does anyone at BB care about customer service? The BB associate set a new delivery date, but that doesn't make up for their failure to let me know. I've been home all day waiting for them. Inconsiderate!!