I purchased the washer back in May of 2019 it's the LG steamer. The dryer the kick and last year I started having problems with my LG steamer. It started off with water not being removed out of my clothes so they replace the valves. They replace the rubber seal. What they did not replace was the pump. The pump was ordered but never installed. They returned the pump last April. I took pictures. I complain. I have notes. I had three different technicians come over and do service and after they were done they told me to put the washer on spin cycle to remove the rest of the water. Dale also hoisted the front of the washer up and said that way it would drain better. It was shoddy work. So here it is. January of 2025 my washer broke. I'm on the phone with Best buy their customer service agents. Hang up on you. They tell me I exceeded my warranty. They said your unit is covered but it's not covered. I explained to them if this was corrected the right way last year I would not be having problems. I'm now dealing with Eric. I have been on the phone with corporate LG and they said that geek squad should be the ones that correct us since they never finished it. Last year I again called customer service. There is no phone number to call the stores. It's pretty poor. I just talked to geek squad again. I said Bianca. Where are you located? I said are you in the US? She said she is not. I spoke to Jackie was the only one that helped me yesterday. I had four agents hang up on me within the last two weeks. It is by far disgusting to see a company can do this to you. It's aggravating. It's frustrating and I will tell you do not buy from this company 1/27/2025