The costs associated with buying a gas stove were not disclosed right with some costs not disclosed until I reviewed the receipt. Other promises about picking up old appliance for a fee versus disposing of it myself were not addressed. An extra $100 was added to the bill for undisclosed or "somewhat hidden" charges added and not discussed by sales person. I also found when I called that I couldn't reach the appliance department directly. I had to call a representative working from her home with her baby crying in the background. Obviously, she knew very little about the details of the transaction. I feel Best Buy failed in customer service!