Worst customer experience at San Bernadino (Redlands) location. Manager was more focused on selling a ridiculous Best Buy membership than retaining me as a customer. Explained my situation with an exchange and instead of listening kept interrupting trying to pitch his upsell & insisting this was the only way he could help me. I went to a nearby Best Buy and all went smoothly! Managers need to re-evaluate how they engage customers especially ones that frequently purchase from them. Best Buy will be out of business soon w/this customer service. AVOID the San Bernadino location. They're always out of stock on premium products and terrible customer service. I will NEVER return to this store!