I rarely write bad reviews, but my experience with Best Buy has been so infuriating that I feel compelled to share it. From the start, the customer service was terrible. After purchasing a refrigerator, I was told that delivery would be scheduled within a couple of weeks and the date was set for delivery. A few days before scheduled delivery they called to say it needed to be extended by a week. The day before the new delivery date they called to say it would be yet another 10 days before delivery!! . Totally unacceptable. That would put me without a refrigerator for more than a month! My experience was met with customer service reps who seemed uninterested in helping me. It felt like I was stuck in an endless loop of frustration. The lack of accountability and organization in their delivery scheduling system is shocking. They failed to provide any solid updates on my order, leaving me in the dark and completely frustrated. When I finally spoke to someone who could "help," I received vague answers that did nothing to ease my concerns. After waiting an entire month for my refrigerator, I was left feeling like a burden rather than a valued customer. This experience has been a lesson learned: I will think twice before shopping at Best Buy again, as their customer service is severely lacking and they do not honor their delivery commitments. I finally had to cancel my order and do business elsewhere. I will be receiving my refrigerator this week and I actually saved $400!! It's disheartening to see a store with such potential fall so short in customer service. I won’t be returning to Best Buy anytime soon, and I advise others to think twice before spending their money there.