This is not a review of the purchase process or the people who helped me but of the lack of communication within the company and the lack of being able to speak with people when necessary. I went into the Aventura, FL store and purchased a refrigerator because they told me the delivery team would lift it over my counter. They told me it was good I went into the store because they needed to order a 4 man team to do this. I was thrilled because I told them I had to send my Lowes purchase back because they would not do it and I had been without a fridge for almost two weeks. This was on a Friday and the delivery was the following Wednesday. I received a call from the delivery company on the morning before. I reminded her that it was a 4 man team and she said she was not aware. However, it was in the notes. She said she would call BB and call me back. I never received a call back so I called BB and they assured me that all was set. I got a text the night before saying delivery was between 7 and 11 am. I got up early, my husband took off work to be home and help, and chaos began. I received mixed messages for two hours about my delivery. I could not speak to a person because BB opens a 10. I finally had to download the app to do a chat at about 9. Nobody had a clue why one place would say between 7 and 7, an email said my order was canceled but listed the first refrigerator that I swapped out within 2 hours of my purchase, and then on the website it said I would get updates soon. My whole morning was chaos trying to talk to a human. Finally, I received an email a couple of hours into my delivery window saying my money was being refunded with no explanation whatsoever. I finally got to speak to someone in corporate who was a lovely lady but had no idea what happened either. I was on hold for about half an hour before she was able to find out that they just canceled it because they said they would not lift over my counter!!! I was so angry. I have been a BB customer for decades. Do you think they would offer me anything for my wasted 5 days and having to start all over again? NO. The least they could do is offer a 20 percent discount on another refrigerator or something. These companies never value their long time customers. I am not blaming the people who helped me, they were all great but the ball got dropped somewhere. I am still waiting for a refrigerator, 3 weeks into it.