We have had the Geek Squad service for a few years, and been very happy when we used them at the Anderson SC store. Today my wife contacted the Geek Squad to help with her computer which is one of the three covered in our contract. Nope, no account for us, so the wife paid $200 for the service. When I got home and found out, I called the Anderson SC store. Sure enough, we have an account until Oct 2019. It is currently Nov 2018. So, to get a refund, I have to call an 800 number. When I finally get thru the layered recorded menus, I get a person that I can't understand. I tried for 10 minutes or so. I have no clue what the person's first language was, so I hung up and called in again. Finally get thru the menus, and again, some guy that I can't even understand his "hello" or whatever he said. I guess we are out the $200, plus the second plan. All I can do now, is find a new service, and not to back to Best Buy again. I spent 30 minutes this evening trying to get thru to someone who spoke English at Best Buy. Nope, you can't get there from here!