This review is not about the product I purchased and haven't received until the time of writing this review; it’s about my experience with Best Buy customer service that I believed it had been great prior to placing an order for this product. And I’ll tell you my entire story in this space so you don’t go through the same very bad experience. I had been looking for Dell - P2418HT 24" IPS LED FHD Touch-Screen Monitor until December 28, 2018. I found it as an online product on Best Buy website for $359.99 at the time of purchase. Note that Best Buy did not say that the product is unavailable or out of stock, which means it’s available for purchase. However, before I placed my order, I continued looking for the same monitor for a cheaper price until I found it on Dell’s website for $299.99. I could’ve purchased it at Dell’s, but because Best Buy is my favorite store, I decided to try buying it from them for Dell’s price. I called them, and they did a price match. So I was happily placed the order at Best Buy on December 28, 2018, and kept waiting impatiently to receive it on January 12, 2019 as scheduled. During that time, I was hoping to even get it before the estimated delivery date. But this did not come true. To my disappointment, I received an email from Best Buy the same delivery day, which was January 12, informing me that my order has been delayed and they will keep it open and continue to work on getting it until February 11, 2019. They added saying that if the item is still not available by February 11, they will cancel it and notify me. As a result, Best Buy 1/ has wasted my valuable time by keeping me wait for nothing, 2/ has caused me to lose the opportunity of buying the monitor from Dell for only $299.99, which was on a deal at that time, and also getting it delivered earlier than January 12, 2019, 3/ wants to keep me waiting until February 11, 2019, although the product is now still seen as available on their website for $399.99 while it is also available online in many stores including Dell’s website for only $319.99. Based on this, I am now in the process of submitting a complaint that Best Buy is obligated 1/ to deliver the order as a complete, paid order that was not advertised as unavailable/out-of-stock item by the time I placed the order, 2/ to deliver the order as scheduled on January 12, 2019, although it’s a past due date, 3/ to compensate me for my valuable time, considering that I need the monitor for my online classes which will start on Monday January 14, 2019, 4/ and that Best Buy does not have the right to cancel my order which I have paid for and which had not been advertised as “out of stock” or “unavailable” by the time the order had been placed, 5/ and that Best Buy must fulfill all the above immediately. Moreover, for anyone who wants to buy this product from Best Buy for $399.99, the same product is available at Dell’s for only $319.99 now! So why buy it for $399.99?!