I found Best Buy agents doing unethical behavior and rude customer service. I bought an expensive speaker from the store in Fairlakes, VA, which I was told by the sales agent that I will be able to return after 15 days with a restocking fee. Guess what? When I went after 20 days, the customer service rep refused to even entertain the idea. When I said that your own agent said so, he said "I will talk to her but I cannot take back the product". So basically, the agent told one thing, the customer service said another, and there is no accountability as long as they can hide behind their policy. Even the store General Manager, Mr. Eufemio Guzman refused to come in person and talk to me. If he is not working to resolve customer issues, what else is he doing? Never again am I doing business at any Best Buy!! You lost me to Amazon. I will wait for you to go out of business at this rate.