I bought a 60” LG television in-store at Best Buy and decided to make use of their free delivery service because it would have been difficult fitting it in my car. I chose the 12pm-4pm delivery window on a Saturday and signed up for text alerts, and the salesman took my address and advised me to make sure someone was home to receive it through the duration of that window. Turns out I had to work Saturday morning, no biggy, my partner stayed at the apartment to receive it. I have very poor cellular service in my work building, this will become relevant as I attempt to track down my television. Come 4pm, my TV hasn’t arrived, and I haven’t received any updates view text. I call the store, and they refer me to the geek squad support line. At this point I just want to know if it’s still on the way, or if the delivery will be rescheduled. No one could tell me ANYTHING about its status and advised me that it may still be out for delivery. When I called the store location again, they told me that geek squad should be able to contact the delivery truck and find out why my TV never showed up, so I’m transferred again back to the people that have zero knowledge of anything. At this point I have called at least half a dozen times, and I finally gave up at 8pm, trying to salvage what little was left of my Saturday. Later that night I called the support line again and they hung up on me after saying they couldn’t help. I called again, and again, until I found a supervisor who finally told me that I was called at 11:45am (while still at work with no service) and they didn’t deliver my TV because I didn’t pick up. To highlight how useless text-alerts were, I received a text at 1:53pm that my TV was out for delivery, AFTER it had been cancelled on their end. I was never once told I would need to receive a phone call for my television to be delivered when I made the purchase. The supervisor told me to call back at 8am the next morning. When I did exactly that, they told me nothing could be done, and that I should contact the store location when they open at 11am. I assumed a physical presence would help my cause and went to the store when they opened. There, I was completely stone-walled with icy courtesy, and the employee had frustratingly little incentive to help me, even after asking to see a manager. He told me the same thing I already knew, that I had missed a phone call and that was reason enough for them to mess up my weekend. He insisted there was no way my TV could be delivered that day, and since I work weekdays, it would be another week until I could receive my TV. Not once did he try to help me, instead insisting that salesmen normally tell you that you’ll receive a phone call prior to delivery, as if that was helpful. It was at this point that I requested a refund, and he was all too happy to give it to me. This was the single worst shopping experience I have ever had. Incompetence was compounded with a useless support line, lazy delivery practices, and an icy indifference in-store. I can tell you definitively that I will never shop at Best Buy again.