Best Buy is a waste of time and deserves 0 stars. I ordered a washer and dryer online early on 2/20/19, paid for the 5 year warranty, and the old appliance removal. They gladly accepted my money and sent me a confirmation for delivery on 2/24/19. I got a recorded call yesterday to reschedule my delivery. When I called to reschedule, I was bounced around repeatedly to different departments. Two agents found my order but the third agent couldn't even find my order. I got another email this morning to reschedule my delivery. I then got another confirmation that my delivery would be between 12n-4pm on 12/25. At 4pm today, I received another email advising that my order has been cancelled. After being placed on hold for a lengthy time, an associate informs me that the item is no longer available. It is still on the website as being available, even for pick up in Memphis. I don't have a vehicle to pick up the large appliances at the store. BEST BUY WASTED A HUGE AMOUNT OF MY TIME WITH THEIR GAMES AND INCOMPETENCE. Now I am delayed another week for delivery from another appliance store. NEVER AGAIN, Best Buy, NEVER AGAIN. Your store should be called WORST BUY!!!