Unprofessional Treatment by management and customer service and sell associates, I will rename it " Worst buy " I visited your store (parkway plaza el cajon), unfortunately l left unsatisfied, I had purchased couple of phone last March 2018 and the seller had put a modified screen protector on one of them now it started to peel off so I went to get another one willing to pay for, I was told I would be charged to put it on, the seller said he cant help but a manager is able to help and Mr Baha as a manager was called to help but,from a distance over 15 yards he said "wats up" I explained and asked if he can wave the charg, without any hesitation replied "This is our police we charge every one no exception" I said I wasn't charged initialy when they put the wrong screen protector on , he said I don't know why also the seller asked me for information to check if I was charged, So here they indirectly called me a layer and Karim Baha's behavior and body language mad me feel he is telling me "I CAN HELP BUT I WON'T" so I asked for his information, he gave me his card without out any apology that he didn't help as like he is saying "Complain to however all you want I won't help"he wasn't rude but very unprofessional . He should have said " I am sorry I cant help it the policy " instead of ""This is our police we charge every one no exception"" and he should have waited until he is close to greet of course not with "Wats up" And if you don't trust what a customer says don't ask them their information to check if what they say is right or wrong, just check your database and even if they're wrong or not telling the truth there is proper Ways of approaching that. I hope this gets to Mr Karim Baha maybe he'll do better next time, I tried with your customer service on your FB back and forth asking how they need prove of transaction "wich it should be in your database " just in genaral texting to tell me we cant help not even on apology for the inconvenience, I probably will no longer perchance from best by if this isn't corrected