I visited best buy store (parkway plaza el cajon), unfortunately l left unsatisfied, I had purchased couple of phones iPhone 8 and galaxy S9 last March 2018 and the seller had installed a modified screen protector on one of them now it started to peel off so I went to get another one willing to pay for, I was told I would be charged to put it on, the seller said he cant help but a manager is able to help and Mr Baha as a manager was called to help but,from a distance over 15 yards he said "wats up" I explained and asked if he can wave the charg, without any hesitation replied "This is our police we charge every one no exception" I said I wasn't charged initialy when they put the wrong screen protector on , he said I don't know why also the seller asked me for information to check if I was charged, So here they indirectly called me a layer and even bothered to be discreet about it , Karim Baha's behavior and body language mad me feel he is telling me "I CAN HELP BUT I WON'T" so I asked for his information, he gave me his card without out any apology that he didn't help as like he is saying "Complain to however all you want I won't help"he wasn't rude but very unprofessional . He should have said " I am sorry I cant help it the policy " instead of ""This is our police we charge every one no exception"" and he should have waited until he is close to greet of course not with "Wats up" And if you don't trust what a customer says don't ask them their information to check if what they say is right or wrong, just check your database and even if they're wrong or not telling the truth there is proper Ways of approaching that. I contacted the customer service FB after few tries they responded only to thank me for bringing it to their attention without any apology for inconvenience, they were just as bad, I hope this gets to Mr Karim Baha maybe he'll do better next time, as for me I probably will no longer perchance from "Worst buy "