''WE'RE HERE TO HELP" ? As printed on my BB folder. If only BEST BUY knew or cared about what they were doing. I purchased a Whirlpool refrigerator Model WRT511SZDM with door handle reversal on January 18 2019 (Macedonia, Ohio), delivery was scheduled for February 4, 2019. An item that is NOT in stock. Needless to say the refrigerator arrived damaged. Assuming it came from the manufacturer in that condition. PLEASE NOTE: Delivery companies are third party contractors and a lot of information gets lost in the process. I recommend you do a confirmation of details at the time of the 24 hour delivery notice! Upon contacting BB customer care, I was assigned a case # and manager. I was able to keep the original refrigerator until another one would arrive. 3 WEEKS LATER. In the meantime I personally visited a Best Buy store (Fairlawn, Ohio). To confirm the new delivery and review the details HANDLE REVERSAL NOTED ON THE ORDER! Today was the day 2/25/2019, another morning put aside for miscommunication and confusion. The delivery company arrives, on time. The refrigerator is NOT damaged. The men are friendly and efficient. When I ask about the handle reversal I'm told by delivery it was NOT noted on the order and they don't have the time allotted to do it. When I ask to speak to their supervisor, I'm given a cell # with a mailbox not set up. Now I'm beginning to think, what is really going on? When I insist on speaking to a supervisor and not some fictitious employee at the dock. The delivery service begins to get defensive and tells me I'm making his men upset. They finally reached their supervisor. I overheard the delivery men tell their supervisor they needed to replace the door on the fridge to make the request happen. NOT TRUE! The handles and hinges needed to be replaced from the left of the fridge to the right. Parts were already there. I finally speak to the drivers supervisor and he can't understand what happened. OF COURSE NOT. The reversal was supposedly NOT noted on my order and they need to continue their deliveries. They said this was now in the hands of the GEEK Squad. So they left. BUY THE WAY both delivery companies DO NOT have moving blankets on their trucks to protect hardwood floors. Just another liability waiting to happen. I immediately follow up with BB customer service 1-888-237-8289. I'm told by BB, the handle reversal DOES NOT need to be noted on the delivery ticket, that the request can be made when the item is delivered, they do that ALL THE TIME. Which doesn't make any sense. Time needs to be scheduled and two store employees were adamant it needs to be noted ahead of time. I'm now transferred to a case "supervisor" in Texas who tells me they will leave a message with another case employee originally assigned to my case (from Chicago), who will schedule someone to correct the handle installation. My question is if she was a "supervisor" why was she not capable of handling the case?The "supervisor" confirmed there was no notation of a handle reversal on my order, therefore it would have to be scheduled separately from the delivery order. BY THE WAY: The delivery men stated that they did numerous Whirlpool handle reversal's only to discover the plugs that need to be removed to access the screws, snap off and in most cases it causes an order for a NEW REFRIGERATOR. I am currently waiting for a phone call from my "assigned case manager"... BEST BUY, I WILL NOT BE BACK OR RECOMMEND YOU.... Advice: Shop the small MOM and POP stores!