At my recommendation over going to Lowes,(bad idea) my older mother bought a washer & dryer on 2/27/19. Was told delivery would be 3/27, a month out. She was called the evening of 3/26 and the recording told delivery would be between 1-6. At about 5:30, she called Best Buy and was told no, we have you scheduled for 4/3 as the units weren't in, weren't you called? No, after staying out. On 4/3, she did get a delivery, however they only had the dryer, no call to notify. The dryer was then installed with the new understanding that the washer would be delivered now on 4/10. The washer was brought out for delivery, however the delivery people unboxed a unblemished box and found a dented washer. As of this time, 4/12, a "case manager" is to call her, no call & supposedly a new washer is to deliver on 4/13. The delivery people have been very nice and helpful, however there is no such thing as customer service or follow up. The person that called after the dent was found, never empathized or apologized. If there was any way to go back, we would have purchased thru Lowes. My husband and I are Elite customers, however at this point, I wouldn't buy anything at Best Buy that can't be carried out in a small bag. Same for my mother, who is very unimpressed with Best Buy period.